SmallBizGenius Analysis
Things Remembered, an online retailer specializing in personalized gifts and engraved items, receives mixed reviews. While some customers praise the quality and beauty of the products, others report issues with order accuracy, customer service, and product quality.
Category Breakdown
Scores based on analysis of 40 recent reviews
Product Quality
6.0/10Reviewers are divided on product quality. Some describe items as beautiful, high quality, and exceeding expectations, while others report cheap-looking products, subpar materials, and inaccurate engravings. For example, one reviewer praised a crystal vase, while others complained about a child's cross necklace being the size of a man's and a baby bracelet with illegible engraving.
18 reviews mention thisCustomer Service
5.5/10Customer service experiences are inconsistent. Some reviewers praise helpful and sweet customer service representatives who quickly resolve issues, while others report rude, unhelpful interactions, refusal to fix mistakes, and being hung up on. One reviewer mentioned receiving a rude email from customer service, while another praised a service rep for being helpful.
15 reviews mention thisShipping & Delivery
7.0/10Shipping and delivery experiences vary. Some reviewers are pleased with fast and timely delivery, even close to holidays, while others report delays, incorrect shipping methods (standard instead of express), and items not arriving on time. One reviewer specifically mentioned receiving a personalized tray on Christmas Eve after ordering it a week before.
10 reviews mention thisEngraving Accuracy
6.0/10Engraving accuracy is a recurring concern. Several reviewers report errors in personalization, such as misspelled names, incorrect fonts, misplaced engravings, and repeated names. One reviewer mentioned receiving ornaments engraved on the back instead of the front, while another received a heart stone with a repeated name.
8 reviews mention thisWebsite Experience
8.0/10Many reviewers find the Things Remembered website easy to use and navigate. They appreciate the straightforward ordering and engraving process, as well as the ability to apply discount codes. Several reviewers specifically mentioned the website being easy to use.
6 reviews mention thisOrder Accuracy
4.0/10Several reviewers report receiving incorrect or incomplete orders. This includes being charged for items they didn't select, receiving the wrong sizes, and missing items from the order. One reviewer reported being charged for a picture and ornament that they had unclicked during checkout, while another received robes in the wrong sizes.
5 reviews mention thisPros & Cons
What Customers Love
"Things Remembered website is easy to use. The crystal vase I ordered was perfectly engraved and safely shipped."
"One week before Christmas I decided to order a personalized wooden tray. It arrive on Christmas Eve and is lovely."
"I wanted to get my daughter and new son-in-law something beautiful, memorable and high quality. Things Remembered did not disappoint."
"I made an error when I first placed the order and frantically called customer service. The service rep was more than helpful and super sweet."
"I wanted to get my daughter and new son-in-law something beautiful, memorable and high quality."
Common Complaints
"The products are cheap looking and the engraving is basically a decal."
"You can’t even read one of the names on the back."
"Quality is terrible, personalization was totally wrong and customer service hung up on me offering a 50% off to reorder their mistake."
"When I received my order those items were included and I was charged for them! This is a total scam and should be illegal!"
"Paid for express delivery to have an item here before Easter they sent it standard delivery vs express"
Common Questions About Things Remembered
Answers derived from customer review patterns
Is Things Remembered legit and trustworthy?
Things Remembered has a mixed reputation based on the analyzed reviews. While some customers report positive experiences with beautiful products and easy ordering, a significant number express concerns about product quality, engraving accuracy, and customer service. The negative reviews highlight issues such as cheap-looking products, illegible engravings, unhelpful customer service representatives, and order inaccuracies. Therefore, while Things Remembered is a legitimate business, potential customers should be aware of the reported inconsistencies and consider ordering samples or carefully reviewing their order before finalizing it.
Based on 40 reviewsDoes Things Remembered have good customer service?
Customer service experiences with Things Remembered appear to be inconsistent. Some reviewers praise helpful and responsive customer service representatives who quickly resolve issues. However, a significant number of reviewers report negative experiences, including rude interactions, being hung up on, and a refusal to fix mistakes. These mixed reports suggest that customer service quality may vary depending on the specific representative or the nature of the issue.
Based on 40 reviewsIs Things Remembered worth it for small business?
For small businesses, Things Remembered presents a mixed value proposition. The ability to personalize gifts for clients or employees is appealing, but the reported inconsistencies in product quality and customer service raise concerns. If a small business is looking for a reliable and consistent supplier of personalized gifts, they may want to consider other options or order samples from Things Remembered before placing a large order. The risk of receiving subpar products or encountering unhelpful customer service could outweigh the benefits of personalization for some businesses.
Based on 40 reviewsWhat is Things Remembered's return policy like?
The reviews suggest that Things Remembered's return policy can be restrictive, especially for personalized items. Several reviewers reported difficulty returning items with engravings, even when the product was defective or the engraving was inaccurate. In some cases, customers were offered only partial refunds or store credit instead of a full refund. This suggests that customers should carefully review their order and personalization details before submitting it, as returns may not be easily accommodated.
Based on 40 reviewsWhy are Things Remembered's prices changing?
One reviewer noted a sharp price increase on a music box within a single day. While this is only one data point, it suggests that Things Remembered's pricing may be dynamic and subject to change. Customers should be aware of this possibility and check prices carefully before placing their orders, especially if they have been considering an item for a while.
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